Shipping & Delivery

Singapore

We offer free normal local mail delivery for all orders in Singapore. For order amount* of S$300 and above, you will enjoy free local courier service.
Local (Singapore) Delivery options

    • Normal Mail – Free with every order.
    • Registered Mail – Additional S$15.00
    • 2 working day local courier service – $20.00.
    • Self collection – You may collect your order at our place at a pre-arranged time – with no delivery fee.

For local normal mail and local registered mail, it will usually take 2-3 days to deliver.
We regret that we will not be responsible for any lost packages sent via SingPost normal mail delivery. Please opt for courier service or registered mail delivery if this is a concern to you.

International

We deliver to anywhere in the world via Singapore SpeedPost or any other courier services. Let us know your preference and we will advise you on the charges accordingly.

Warranty and Customer Satisfaction

Singapore

As part of our service quality, an exclusive one year guarantee* entitles customers in Singapore to free servicing or replacement of any damaged or defected parts.

We also have a trained team of customer service staff that will conduct a complimentary usage demonstration right at the convenience of your own home. Our after-sales service staffs are friendly and dedicated, always at hand to offer assistance with any usage problems that you might be experiencing.

Call our Customer Satisfaction Hotline at (+65) 9670 0016 from 9.30 to 8pm, Mondays to Fridays.

 

Currency

  • Unless specified otherwise, All prices quoted are in Singapore Dollar.

 

Privacy Statement

What do we do with your information? 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and contact number.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates if you subscribe to our eNewsletter.

Disclosure of your information

We may disclose your personal information if we are required by law to do so.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

*This one year guarantee applies solely to the Singapore market. Any changes in the terms and conditions of the guarantee are subject to the sole discretion of the Management.

Other Countries

For customers overseas, email us at enquiries@chinesehealthpot.com if you have any queries or feedback with regards to your product or product usage.