Shipping & Delivery
We offer free normal local mail delivery for all orders in Singapore. For order amount* of S$300 and above, you will enjoy free local courier service.
Local (Singapore) Delivery options
- Normal Mail – Free with every order.
- Registered Mail – Additional S$15.00
- 2 working day local courier service – $20.00.
- Self collection – You may collect your order at our place at a pre-arranged time – with no delivery fee.
For local normal mail and local registered mail, it will usually take 2-3 days to deliver.
We regret that we will not be responsible for any lost packages sent via SingPost normal mail delivery. Please opt for courier service or registered mail delivery if this is a concern to you.
Warranty and Customer Satisfaction
As part of our service quality, an exclusive one year guarantee* entitles customers in Singapore to free servicing or replacement of any damaged or defected parts.
We also have a trained team of customer service staff that will conduct a complimentary usage demonstration right at the convenience of your own home. Our after-sales service staffs are friendly and dedicated, always at hand to offer assistance with any usage problems that you might be experiencing.
Call our Customer Satisfaction Hotline at (+65) 9670 0016 from 9.30 to 8pm, Mondays to Fridays.
- Unless specified otherwise, All prices quoted are in Singapore Dollar.
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and contact number.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates if you subscribe to our eNewsletter.
Disclosure of your information
We may disclose your personal information if we are required by law to do so.
*This one year guarantee applies solely to the Singapore market. Any changes in the terms and conditions of the guarantee are subject to the sole discretion of the Management.